Ordering & Shipping Information
Our Guarantee to You
At Chelsea Market Baskets, our goal is to delight our customers with the highest quality foods and gifts sourced from around the globe. We stand behind every product we sell.
If you are unsatisfied with your purchase for any reason, please do not hesitate to contact Customer Service by calling 888.727.7887 or by using our Contact Us Form.
Contact Us
We'd love to hear from you!Chelsea Market Baskets
75 Ninth Avenue
New York, NY 10011
212.727.1111
Toll Free 888.727.7887
Fax 212.727.1778
Contact Us Form
Track Your Order
If you have placed an order with us to be shipped via UPS and would like to track it, please click here.
Payment Options for Online Orders
For online orders we accept Visa, Mastercard, American Express and Discover credit cards. Online payments are securely handled during the check-out by Authorize.net.
Customer Service Inquiries
If you have a question or would like to provide additional information regarding your order, please contact Customer Service by calling 888.727.7887 or by using our Contact Us Form. We will respond as soon as possible within 36 hours (Saturday, Sunday, and Holidays excluded). Please let us know if your request is time-sensitive.
Corporate Gifts
Corporate and custom gifts are our specialty. We can outfit all your valued clients and colleagues with our signature gifts or custom baskets made to your specifications. Our team can work with your chosen theme to develop a collection of items, including any outside items you want to promote, to make the perfect gift. We offer customized options such as logo placement and personalized gift cards.
If your company is looking for great gifts or has special requirements regarding gifts, premiums, or incentive programs, please call us at 212-727-1111. We can work with any budget to make a lasting impression. Volume discounts may be available!
To learn more and check out our slideshow of past custom gift orders, please visit our Corporate and Custom Gift Orders page.
Group Order Form
The Group Order Form is an alternative to ordering online when your order includes 5 or more recipients. It uses Microsoft Excel to specify the gift, the address, and gift message for each recipient in your order. With the Group Order Form, you fill in the order form on your computer and submit an Excel file to us when it is complete. To get started with the Group Order Form see Group Order Form introduction page.
Customer Registration
MEMBER REGISTRATION: We offer our customers the option to create an account on our website to make shopping with us even easier. Once registered, your account can recall your order history, remember your address book, track current orders in transit, and more.
All registered customers can quickly log in using their user IDs and passwords any time they use our site. If you forget your password, click here to reset your password at any time.
GUEST CHECK OUT: If you would rather not create an account, you're welcome to complete your order with our Guest Checkout. Please be aware that with Guest Checkout, our website will not remember any information regarding completed orders.
Shipping - Anywhere Across America
UPS Ground Rates (to the continental U.S.) for shipping Monday-Friday are $14 for each package delivered to a single address.
We ship from New York via UPS throughout the United States. Please be aware that we cannot ship outside the United States, and we can not ship to PO Boxes, FPOs, or APOs.
For a better checkout experience, we recommend breaking orders into a maximum of 4 addresses per order. To order more than 4 gift baskets, please use our Group Order Form to ensure we receive your order properly.
All orders will ship via UPS within the United States. Same-day NYC messenger service is not available.
Orders placed by 3:00 pm EST will be shipped out the same day. Orders are only shipped and delivered Monday to Friday, with the exception of our Saturday UPS Next Day Air option.
Saturday UPS Next Day Air: We can ship gifts for Saturday delivery using Saturday UPS Next Day Air. Orders shipping via Saturday UPS Next Day Air must be placed online or by phone before Friday at 3:00 pm EST for delivery the next day.
For information on UPS Ground Transit Days, please click here.
For large orders that include multiple shipping boxes, a small box fee may apply to cover our shipping costs. For orders shipping to HI or AK, charges are based on the UPS 2nd Day Air or UPS Next Day Air charges for shipping from New York City. We are unable to ship to Puerto Rico.
Shipping Perishable & Heat Sensitive Products
Since we include the freshest foods in our gifts, some gifts have restrictions on transit times to ensure freshness. If a product has special shipping needs, the appropriate below icon will be displayed on the item's description page. Denoted items need to be shipped according to the listed guidelines below. Please note that we do not ship perishable products on Thursday or Friday if they will be in transit over the weekend.
These gifts are sensitive to heat and should not be in transit for more than 2 days during the hot summer months.
Please note that when shipping chocolates to warm climates, they are sent in insulated coolers to ensure it is delivered in the proper condition.
These gifts are perishable and need to be delivered within 2 days. If the shipping destination is within the yellow or tan area on the below shipping map, you may ship via UPS Ground. Otherwise, you must ship via UPS 2nd-Day Shipping. Please note perishable items can not be shipped to addresses outside the continental United States (Alaska or Hawaii).
These gifts are highly perishable and need to be delivered in no more than 1 day. If the shipping address is located in the yellow area on the below
shipping map, you may ship via UPS Ground. Otherwise, you must ship via UPS Overnight Shipping. Please note highly perishable items can not be shipped to addresses outside the continental United States (Alaska or Hawaii).
Shipping to California
Due to California state law, we can not ship fruit to California. Therefore, we can not ship any of our gifts that include fresh fruit to any shipping destinations in the state of California.
UPS Ground Transit Times Map
For non-perishable products, we recommend UPS Ground as the most economical way to ship, especially when shipping to addresses that are close to New York City.
The map below shows estimated shipping days (business days only, Monday-Friday) for UPS Ground Service:
Messenger Service Delivery - NYC Only
We currently offer NYC messenger service for orders of $250 and up, and the cost of messenger service depends on the destination but starts at $50 for a single address. Generally, messenger orders are picked up in our Jersey City warehouse across the Hudson from Manhattan. Same-day service is possible in some situations, but there must be 6-8 hours between receiving and delivering the order. Please call us between 10 am -6 pm Monday thru Friday for details. We do NOT offer this service for online orders.
Substitution Policy
We reserve the right to substitute any product for one of equal or greater value in any of our offerings.
