Holiday Shipping FAQ
When will my order ship?
During December, all online orders are shipped on a first-in, first-out basis. All UPS orders are shipped generally within 2 business days of receipt. If you would like us to delay your shipment, please leave a note in the order note field.
Can I see my orders from previous years?
Since we recently migrated to Shopify, your order history is not available online. If you can call us, we will send you a file with your previous year's orders.
How do I place a large holiday order?
If you are ordering online, our site makes it relatively quick to place orders to 10 different shipping addresses. If you are shipping to more than 10 addresses, please use our Group Order Form (GOF). Please call us with any questions at 212-727-1111. Our Group Order Form is an Excel file you can use to enter your order details for each recipient. Shipping for GOP orders takes approximately 2-3 business days from the time we receive your order file.
Can I pick-Up my order at our Chelsea Market Store?
There is no same-day delivery or pickup during December. All orders will be sent and delivered within regular business days, Monday through Friday. Your order can be picked up in our Manhattan Store, but generally, we will need two business days to have the order ready for pick-up. Call us for details about pick-up.
Can I customize the gifts in my order?
During December, we can do some customization. If you provide a few extra days, we can customize our catalog gifts to accommodate 1 or 2 special components and create custom-printed gift cards to accompany them. Generally, we only do this for orders of $2k or more. Call us for details.
What are the order deadlines to ensure the gifts arrive by Christmas?
Please be aware that we ship our baskets from New York and New Jersey. If you are shipping UPS Ground, please note it may take up to 6 days to reach the intended destination (ex, most West Coast addresses will take 5 shipping days). Please refer to the shipping map below to see how many days it will take to send your gift. To ensure your gifts are delivered by Christmas, the following deadlines apply to orders shipping UPS Ground:
- For orders going across the country, we must receive your order by Wednesday, 12/17 at 12pm noon EST
- For areas in a 2-Day Zone on the map below, we must receive your order by Monday, 12/22 at 12pm noon EST
- For areas in a 1-Day Zone on the map below, we must receive your order by Tuesday, 12/23 at 12pm noon EST
We cannot guarantee that any gifts placed after these deadlines will arrive by Christmas. Please note that these cut-off dates may change during the month. Order early!
There will be no pick-ups, messenger deliveries, or UPS deliveries on Christmas Day, Thursday, 12/25.
The map below shows the estimated transit time in business days (Monday-Friday) for UPS Ground shipments.
